Terms of Service

Last updated: September 7, 2026

The Italian version prevails in case of discrepancies between language versions.

1. Service Provider

The Lokly service is provided by Raffaele Lugibello, Via Tancredi D'Altavilla, 73026 Melendugno (LE), Italy. VAT no. 05334840757. Certified email: raffaelelugibello@pec.it — email: help@lokly.it.

2. Acceptance

By using the Lokly app or website you fully accept these Terms. If you do not accept them, you may not use the service. Material changes will be notified by email and in-app at least 15 days before they take effect.

3. Eligibility

You must be at least 16 years old. To register as a Restaurateur you must be of legal age and have authority to represent the venue you register.

4. Accounts

Two account types exist: Customer (free — discover venues, save favorites, write reviews) and Restaurateur (paid — manage venue profile, menu, photos, events, reply to reviews). You are responsible for safeguarding your credentials and for all activity on your account.

5. Nature of the Service

Lokly is a discovery platform for restaurants and venues. Lokly is not a booking service, a delivery service or an agency: any relationship between Customer and Restaurateur is directly between the parties. Information published by Restaurateurs (hours, prices, menus, events) is their responsibility and Lokly does not guarantee its accuracy.

6. Restaurateur Subscription

• Price: €20/month, VAT included, recurring charge via Stripe.
• Free trial: 14 days from the first venue registered.
• Renewal: automatic at the end of each period unless cancelled.
• Cancellation: any time from the app or by writing to help@lokly.it; effective at the end of the paid period, no pro-rata refund.
• Right of withdrawal: 14 days from first subscription under the Italian Consumer Code, unless you have already actively used the service (e.g. uploaded content or received reviews).
• Failed payment: if a payment fails you have a 3-day grace period to update your payment method (we notify you by email). After 3 days the venue profile is hidden from customers — it is not deleted — and its data (menu, photos, events) is kept: the venue becomes visible again as soon as you reactivate the subscription.
• Price changes: notified at least 30 days in advance; failure to cancel implies acceptance.

7. Loyalty Programme (Lokly Card)

• A points or stamps scheme is run by the individual Restaurateur, who sets its rewards, rules and duration. Lokly provides the technical tool and is not a party to the relationship: delivering the reward is the Restaurateur's obligation.
• A card is activated when the Restaurateur scans the QR code shown by the Customer. The Customer has a single card with a single QR code, but balances are kept separately for each venue: points and stamps are valid only at the venue that issued them, and no venue can see the balances earned at the others.
• A venue may run two schemes at the same time, with different rules: a points scheme, where points accrue in proportion to spending, and a stamps scheme, where each purchase is worth one stamp. At the time of the scan the Restaurateur chooses which one to credit.
• Points and stamps have no monetary value, cannot be exchanged for cash, cannot be transferred to third parties and do not constitute a credit instrument.
• Life of the points. In a points scheme the Customer's balance expires after six months of inactivity at that venue: every new credit or redemption restarts the six months. On expiry the balance is set to zero and the operation is recorded in the card's history.
• Life of the rewards. In a points scheme every reward has a date by which it must be claimed, shown on the Customer's card. After that date the reward can no longer be redeemed. The Restaurateur may extend a reward's expiry date, never bring it forward: those already collecting do not have the goal moved on them.
• Life of the scheme. A stamps scheme has an end date: on that day the scheme closes and unused stamps lapse. A points scheme has no end date — what expires there are the individual rewards and the points through inactivity, as set out in the two points above.
• Advance notice. Before a balance or a scheme expires, Lokly notifies the Customer 14 days and 3 days in advance, provided notifications are enabled on their device. The notice is a service, not a guarantee: failure to receive it — phone switched off, notifications disabled, delivery failed — does not extend the deadline.
• The Restaurateur may end or amend a scheme: rewards already earned remain redeemable on the terms communicated at closure, unless otherwise agreed between the parties. Once a scheme has started — that is, after the first scan — the reward list is add-only: existing rewards can neither be modified nor removed, only new ones added or the expiry of current ones extended.
• Suspension of a scheme. A scheme stops accepting scans when the venue is left without valid rewards for 90 days (the Restaurateur is warned at the start of that period and again fifteen days before closure), and when the Restaurateur's subscription is not active. In both cases balances already earned remain with the Customer and become usable again when the scheme resumes; while suspended, nothing is earned and nothing can be redeemed.
• Venue recall notifications. The Restaurateur may send a notification to groups of their own customers (for example those who have not visited in a while, or those close to a reward), at most one every seven days per group. The message is written by the Restaurateur and always carries the venue's name as its title. The Customer may object at any time from the app, under Profile → Notifications → Venue reminders: the card stays active and keeps collecting.
• Lokly may suspend a card in case of fraudulent use or abuse (for example QR codes shared in order to credit points that were not earned) and runs periodic automated checks on the scan record to detect anomalies.
• On account deletion the card is revoked and unlinked: unredeemed points are lost and cannot be recovered.

8. User-Generated Content

By uploading reviews, photos or text you warrant that you have the rights to do so and that you do not infringe third-party rights. You grant Lokly a non-exclusive, royalty-free, worldwide and sub-licensable license to use the content for the service and its promotion while your account is active. Reviews must reflect genuine experiences; false, defamatory, offensive or privacy-infringing content is prohibited. Lokly may remove infringing content with reasoned notice.

9. Prohibited Conduct

Prohibited: spam, unauthorized scraping, unauthorized access to other accounts, rating manipulation, uploading malware or phishing links, using the service for unlawful purposes or to impersonate others. Violations may result in suspension, ban and reporting to authorities where applicable.

10. Intellectual Property

The Lokly trademark, logo, design and software belong to the provider and may not be used without written permission. You retain ownership of the content you upload, subject to the license set out in §7.

11. Limitation of Liability

The service is provided "as-is". Lokly is not liable for temporary unavailability, the accuracy of data published by Restaurateurs, experiences at venues, or data loss caused by user negligence. Mandatory liabilities under Italian law remain unaffected.

12. Suspension and Deletion

You can delete your account at any time from the app. Lokly may suspend or terminate accounts that breach these Terms, with prior notice. Personal data is erased immediately upon deletion, save for legal retention obligations (e.g. tax data). Reviews are anonymized. Loyalty cards are revoked and unlinked from your identity: transaction records stay with the venue in anonymous form, as its accounting documentation.

13. Governing Law and Jurisdiction

These Terms are governed by Italian law. For Consumers the competent court is the place of residence/domicile (mandatory under the Italian Consumer Code). For Restaurateurs the competent court is Lecce, Italy.

14. Contacts

Support: help@lokly.it · Privacy: help@lokly.it · Legal notices: raffaelelugibello@pec.it.